Frequently Asked Questions
What is Happiness Assurance?
Happiness Assurance® is a luxury vacation plan that helps you enjoy 7 nights of resort lodging every year — for life.
Once you join, your annual lodging is included, with no long-term commitment and the flexibility to cancel anytime.
How is this different from booking online?
Online, you pay retail every time you travel. With Happiness Assurance®, your plan gives you a 7-night vacation lodging benefit every year — so your vacation dollars keep working for your family.
What do I get?
You receive 7 nights of vacation lodging at 2,000+ resorts, with properties like Hilton, Marriott, Westin, Hyatt, and Disney-area resorts.
Many stays include spacious suites or villas with a kitchen, living area, and resort amenities.
Will you help plan my vacation?
Yes. Our concierge team helps you find destinations that fit your family’s needs, interests, and schedule — and can request a complimentary best-available view upgrade when available.
Can I bring family or friends?
Yes. Most accommodations are designed for 4–6 people, depending on the resort and unit type. You can vacation with family, friends, or another couple.
Do I have to choose my destination now?
No. Enroll now, decide later.
There are no blackout dates, and you can choose your destination and dates later, subject to availability.
What about transport costs?
Happiness Assurance® includes lodging, not flights or transportation.
Many clients choose drive-to destinations to reduce travel costs, and our concierge can help you explore cost-effective transportation options — saving you time and hassle.
Still have questions?
Schedule a quick 15-minute founder chat and see how the plan could work for your family — including how your first trip could compare with Expedia.
Frequently Asked Questions
What about food costs?
Many accommodations include a kitchen or kitchenette, helping you save money compared with eating every meal at hotel restaurants.
What amenities are included?
Many resorts offer pools, fitness centers, activities, entertainment, and family-friendly amenities. Amenities vary by resort and season.
Does it really work?
Yes. We have been helping families vacation for 30 years, with 5-star Yelp reviews, an A+ BBB rating, and 0 BBB complaints in the last 3 years.
Can I vacation during peak times?
Yes, subject to availability. Peak seasons require earlier planning, and certain holiday weeks may require an additional fee.
When can I vacation?
You can vacation after your balance is paid in full. Vacations may be booked from about one week to 12 months in advance, depending on availability.
Are there any long term commitment?
No. You can cancel at any time, subject to the terms of the program.
How many annual vacation weeks can I get?
You can choose the number of annual vacation weeks that fits your family’s needs, subject to the offer available at the time.
Some online specials may be limited to one annual vacation week.
By when must I use my vacations?
You have one full year after payment to use your vacation week. If needed, it may roll over for up to two years.
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